Frequently Asked Questions (FAQ):
Q: How should I care for my Shakti clothing?
A: To ensure the longevity and quality of your Shakti clothing, please follow these care instructions:
- We recommend hand washing your garments in cold water for best results.
- If using a washing machine, select the delicate cycle with cold water.
- Avoid using fabric softener, as it may affect the fabric's performance.
- After washing, line dry your clothing. Please refrain from using the dryer, as it can cause shrinkage and damage to the fabric.
- Do not bleach your Shakti clothing, as it may alter the colors and fabric integrity.
- Note that darker colors may bleed during the first wash. To prevent this, we recommend soaking the garment in cold water with 1/2 cup of white vinegar before its initial wash. This helps set the color and minimize bleeding.
Q: How do I choose the right size for my activewear?
A: To find your perfect fit, we recommend referring to our size chart located on each product page. Take accurate measurements of your bust, waist, and hips, and match them to the corresponding size on the chart. If you're still unsure, feel free to reach out to our customer support team for personalized assistance.
Q: What is the return and exchange policy?
A: We offer a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you can return the item(s) within 30 days of delivery for a refund or exchange. Please make sure the product is unworn, in its original condition, and with all tags attached. For detailed instructions, please visit our Returns & Exchanges page.
Q: When returning a package, do I need to insure it?
A: While it is optional, we highly recommend insuring your return package. Please note that we cannot issue a refund or exchange for items that do not reach us, and we are not responsible for lost packages sent to us. To ensure the safety of your return, we advise sending it via a traceable service.
Q: How long does shipping take?
A: We strive to process and ship orders as quickly as possible. Once your order is placed, it typically takes 1-2 business days for processing. Shipping times may vary depending on your location and the shipping method selected at checkout. For more information, please visit our Shipping & Delivery page.
Q: Do you ship internationally?
A: Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if we deliver to your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. Simply click on the tracking number in the email or visit our Order Tracking page and enter your tracking number to get real-time updates on the status of your shipment.
Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards (Visa, Mastercard, American Express) and PayPal. At checkout, you can select the preferred payment option that suits you best.
Q: How can I contact customer support?
A: We're here to assist you! If you have any questions, concerns, or need assistance, you can reach our customer support team by emailing email@example.com. We aim to respond to all inquiries within 24-48 hours.
Q: Are your products ethically sourced?
A: Yes, we are committed to ethical practices throughout our supply chain. We work closely with our manufacturing partners to ensure fair wages, safe working conditions, and environmentally conscious production processes. We prioritize sustainability and the well-being of all individuals involved in the creation of our products.
Q: Can I cancel or modify my order after it has been placed?
A: We understand that circumstances may change. If you need to cancel or modify your order, please reach out to our customer support team as soon as possible. While we cannot guarantee changes once an order has been processed, we'll do our best to accommodate your request.
Q: Do you offer wholesale or bulk ordering options?
A: Yes, we offer wholesale and bulk ordering options for select products. If you are interested in partnering with us or placing a large order, please contact our wholesale team at firstname.lastname@example.org for more information and assistance.
Q: Do you have a loyalty program or rewards system?
A: Yes, we appreciate our loyal customers! We offer a rewards program where you can earn points on your purchases, referrals, and more. These points can be redeemed for discounts on future orders. To learn more and join our rewards program, please visit our Rewards page.
Q: Why is my coupon not working when I click on apply?
A: If you are experiencing issues with a coupon code, there could be a few reasons:
- Double-check that you have entered the code correctly, ensuring there are no typos.
- Verify if the coupon code has expired, as some codes have specific validity periods.
- Make sure you meet the specific conditions of the code, such as minimum purchase requirements or product exclusions.
- If you have confirmed these details and are still encountering issues, please give us a call, and our team will be happy to assist you.
Q: I just received a unique code, but it doesn't work. Why?
A: If you are a wholesale customer and your unique code is not functioning, please consider the following possibilities:
- Double-check the accuracy of the coupon code to ensure there are no typographical errors.
- Verify if the code is still valid, as codes may have expiration dates.
- Make sure you are logged into your wholesale account before entering the code.
- It's also possible that the code's value has been fully utilized.
- If you continue to experience difficulties, please reach out to us, and we will work diligently to find a solution.
Q: Do you offer discounts or sale pricing?
A: Yes, we regularly offer discounts and hold sales. To stay informed about our promotions, we encourage you to sign up for our newsletter. Rest assured, we value your inbox and will only send you exciting updates such as new styles, prints, and limited-time sales.
Q: When will you be reordering/receiving new products?
A: The timing of our reorders and new product releases varies, but typically we receive new prints every 2-3 months. While we consistently produce our side string shorts in new prints, we also introduce fresh styles and Shakti favorites in different prints, solid colors, tops, tanks, shorts, and capri pants. We strive to keep our inventory refreshed and exciting. Keep an eye on our website and newsletter to stay updated on our latest arrivals.
We hope these FAQs addressed your queries. If you have any additional questions or need further assistance, don't hesitate to reach out to us. We're here to provide you with exceptional service and ensure your experience is seamless and enjoyable. Your satisfaction is our top priority!